Citizens’ charter is issued with the purpose of improving the quality of public services. It allows people to understand the mandate of the concerned organization, and how can they get in touch with its officials, and how to seek redressals for their grievances.
CTUIL recognizes that good governance is indispensable for sustainable development, both economic and social. The three essential pillars of good governance are Transparency, Accountability and Responsiveness of the public enterprise. CTUIL embodies all three of these pillars in its functioning.The concept of Citizens’ Charter enshrines the trust between CTUIL and all its stakeholders.